Summer Heat Shipping Options
All over the US we’re experiencing record high temperatures. While the sunny days are great for all-day outdoor activities or an overnight jaunt to the beach, they’re not so pleasant for your shipped natural products. Until they arrive, you’ll want to think about preservation during the shipping process. If you live in an area experiencing daytime temperatures over 95 degrees, it's recommended that you ensure the quality of your Bare Naked Botanicals' products by investing in thermal protective packaging with cold packs. You can add this option to your shopping cart here.
How do I track my order?
When your order is shipped, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.
Where does Bare Naked Botanicals ship to?
We ship within Canada via UPS & Canada Post and to the United States (including Alaska and Hawaii, but excluding Guam, Puerto Rico and the US Virgin Islands) via USPS. If you wish to have an order shipped outside of the US, that is possible but requires you to email us at firstname.lastname@example.org with the items you wish to order, quantity, shipping address and your email address. All offers of free shipping, or reduced cost shipping only apply to US, Canada and military APO addresses. If you or a family member are stationed outside the US and have an APO address, send us an email so we can arrange the order and invoicing directly from our credit card company (Square). If you are anywhere outside the US, not part of the US military we can provide products and services as well via invoicing. Please contact us with questions or order requests: email@example.com
Freshly made, with painstaking care is how each of our products are created. Due to the handmade nature of our skin and body care products, shipping times vary based on demand. Once your order has been received we do our best to ship your product within 48 hours, although some products and larger orders may take up to five business days. If you would like your order expedited, send us an email at firstname.lastname@example.org and we will try to accommodate your needs. Many of our items are made fresh daily and we want to ensure you are receiving the very freshest product possible. If you encounter any difficulties with purchases or shipping please contact us either by phone or email. Happy shopping to you!
Easy Returns & Exchanges
How do I change or cancel my order?
We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us at 949-264-3938 and we will assist you.
I have a question about a product I purchased.
If you have a question about a product you purchased please call or send us an email so we can answer your questions. Email: email@example.com or by phone (949)264-3938 .
How do I return my order?
We want you to be happy with your purchase. If you wish to return a product, please contact Customer Care at 949-264-3938. Return requests will be considered within 30 days of purchase. Order return requests beyond 30 days will be considered for a return with store credit.